This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. Retours et remplacements de produits (RMA) Nos numéros de RMA changeront de 8 numéros (8XXXXXXX) à 9 numéros (8XXXXXXXX) en mars 2019. From the new switch console run the command setup-clean-config. This document is Cisco Public Information. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. 4. 3. com Europe & Emerging Countries: [email protected] also has a unified posture agent that works across wired, wireless, and VPN, but this requires ISE 1. This Service provides an optional add-on hardware replacement service for existing Cisco. Complete these steps to install and configure the new supervisor: Install the new supervisor in the chassis and, in case the supervisor uplinks are used for VSL, connect them physically. The screenshot below shows how the email will look like. Choose the added device and Convert Licenses to Smart Licensing. Please be prepared to outline the troubleshooting steps that have been taken so far, as well as provide a shipping address to help expedite the process. 4. ˘ ˇ ˆ ˙˝ ˛ ˚ ˜˛ ˜ !ˆ "!# ˝ $ ˆ ˛ " % $% ˆ ˙ ˝ Title: TACCiSCO’s RMA number must appear on the shipping label and all paperwork associated with the return. They allow the business to understand the customer’s problem with the product and agree on the next best steps. · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. Shut down the peer link. . An Cisco Secure Client Apex license is required for both options. ) Go into the console of the device and change the management interface ip address back to the. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. Thank you for the nice rating and good luck!Enter the proper Product Family and Unique Device Identifier (UDI) product ID and serial number, then click Ok. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. 2. We've had a handful of memory failures, and one or two system board or CPU hardware failures, and the RMA process for those has always been smooth. Help with RMA Tools Get help with a variety of. Cisco Employee. 2. CISCO PUBLIC INFORMATION, Cisco RMA Only. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. Base info. This. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. Find your Transaction History 12. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. Cisco’s RMA numbers begin with a “600. Bias-Free Language. Choose Tools > File Management in the ASDM. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. The RMA in this document refers to both in and out of warranty Return for The following checks must be made when determining if a Cisco Meraki MV is faulty. We make the Cisco RMA process easy. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. You are responsible for the returned parts until we receive them, including any. 3 - Manage Your Inventory [Cisco DNA Center] - Cisco) but am not able to replace the switch. A matching rule may apply a zone transform to the alias before sending the query on to its Target. Place the top piece of foam over the card. n Media traverses the Expressway solution and is relayed between endpoints directly; all media is encrypted between the. Step 2. Our vendor stated RMA process was basically return and reorder due to manufacturer and supply. For the Normal RMA( Non-DOA ) return, customer should use their appointed forwarder to ship the RMA items back to DHL China by shipping terms of Delivered at Place (DAP). Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does the thinking and decides if the RMA is needed or n. In addition to a higher capacity and. Note: If your service contract (s) is already associated with your Cisco. (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller. The actual feature that generated the MTS event that ELTM is. 4. 3. Close the carton and seal it with shipping tape. This is an optional add-on hardware replacement service for existing Cisco Meraki Customers with. . Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . Go to Cisco Software Central and log in with your Cisco. Click Add . Suffix: The alias must end with the pattern string. )For instance, if an RMA is opened for you on Friday after Cut off, we will process the RMA by Monday. Cisco Support Assistant. Get an RMA Number . 3. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. All forum topics. Be prepared to furnish the purchase order, delivery receipt and official. CSCvx16766. . What are the steps? After migrating to Cisco UCS 6454 Fabric Interconnects, reconfigure the unified ports based on their location on the Cisco UCS 6454 Fabric Interconnects, and reacknowledge the newly configured ports. Asia Pacific. RMA Replacement of the Cisco RP3 Module. The way in which the Pattern string must match the alias. ) Once deployed, go back into the FMC and change the management ip back to what it currently is. RTF RMA - In this case,. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Session ID: 2023-11-19:1b92ef6eaadd79cd3e22b65 Player Element ID: performPlayer. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. A replacement sales order will be created as well as a RMA. com (including Smart Enabled Portal where available). Check the current status of services and components for Cisco's cloud-based Webex, Security and IoT offerings. Process Restart** IOS XR Release 7. If the issue is a Severity 1, contact Cisco TAC by phone. Be sure to add the RMA number to all shipping labels on products being returned. SD-Access Wireless architecture components • Control plane (CP) nodes: Host database that manages endpoint ID to device relationships. Please contact Customer Relations with additional questions at 866-SVC-4CDW (866-782-4239) or CustomerRelationsReturns@WEB. The screenshot below shows how the email will look like. Supported Transceiver Modules Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . CISCO PUBLIC INFORMATION, Cisco Success Tracks. Mismatches will prevent or delay the completion of the return process. 1. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. . The Cisco Support Assistant (formerly TAC Connect Bot) provides a self-service experience for common case inquiries and basic transactions without waiting in a queue. All parts and processes employed in the remanufacturing process are certified by Cisco, and all units are backed by the same warranty as the equivalent new Cisco products. Duration of Hardware Warranty: Five (5) Years. STACK-T4-3M. This page provides answers to many frequently asked questions about our product warranties and Return Materials Authorization (RMA) policies. 2. ワランティは、Merakiハードウェア製品ライセン スの一部として含まれています • Meraki Nowはオプションのサービス購入です。Return Type : Hardware Failure under Warranty Process Details: • Distributor is responsible to troubleshoot hardware request from reseller/end-user. Hardware Replacement: Also known as Return Materials Authorization (RMA), this is the ability for you to return a product deemed to be defective and to receive a replacement at the service level specified in the terms and conditions of your service agreement. When using the RMA workflow with routers and switches, the software image, configuration, and license are restored from the failed device to the replacement device. So in your case, please select "Decommission" first before removing the corresponding blade to remove the blade from the DB, and then you can move the blade. com. Reply. Enter the host IP address to access the Cisco DNA Center GUI, using HTTPS:// and the IP address of the Cisco DNA Center GUI that was displayed at the end of the configuration process. Complete these steps in order to replace the switch: Power down the target Nexus 7000. It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. further details are below:-. Cisco hardware during the standard Return Material Authorization (RMA) process. See Chapter 2, “Installing the Cisco SRE Service. CISCO PUBLIC INFORMATION, Cisco Success Tracks. . 2 - Faulty device selection. Produce a Demo or Evaluation LicenseThis document describes Cisco’s Smart Net Total Care (SNTC) Device Level Support: • TAC. Open a service request to talk to a Cisco TAC engineer or use Cisco. Don’t know if it’s the vendor. Step 2: Locate a successful backup of the faulty device. This seen when the switch crashes in Cisco IOSd process. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. Enter RMA # Input the. Local Zone: The endpoints and devices registered to the Expressway. Phone: 001 888 443 2447. A. Step 3. [1] [2] sent to wwrl-emea-returns@cisco. com account. Confirm that there is no connectivity issue. Aug 2007 - Jan 20135 years 6 months. Since the Product Activation Key is multi-use, you do not need a RMA case to initiate a transfer, you just re-register your PAK to your new ASA SN. A replacement sales order will be created as well as a RMA to return the defective gear. Opción 2: búsqueda avanzada (cuentas con inicio de sesión en Cisco. Cisco ASR 9000 Series Route Switch Processor. Unplug the cables from the modules. This contract updating process was known as the “RMA back-end swap” process. com. 06-30-2013 01:05 AM. Cisco's RMA tool will send reminders to fill out the draft RMA to the user with whom the case was opened. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). 5 2 3 3 CCW Support. All ASA license keys get stripped during RMA, this is a normal part of the RMA process at Cisco and is not specific to this license. warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco Product Warranties web page. com, which provides You with helpful technical and general information on Cisco Products as well as access to Cisco's on-line Software Central library. Customer Handoff Process. . Performance and reliability: Cisco Refresh is remanufactured and tested by trained Cisco remanufacturing technicians in state-of-the-art facilities. You’ve raised a TAC case and your hardware has been given a grim diagnosis. Step 1 Install the RMA service module into the router. 1800-553-6387. Hall of Fame. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. Not everyone can contact Cisco TAC and raise a Case. This number is printed on the FedEx label and on the reference section of your FedEx invoice. Organizations are responsible for selecting appropriate Cisco products; the product grant team may provide limited assistance. COM. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. Reset Reason:Service [iosd] pid:[xyz] terminated abnormally [11]. Please follow the packaging instructions and. 5KW ASR9K DC power module) No check required: Action required only if no power feed fail alarm or event is generated and/or the power LED remains lit after the power feed failure. and it reaches the cisco warehouse, replacement device will be shipped to you. Find your Transaction History 12. Options. Call CiSCO Customer Service to explain the issue and request an RMA number. Please allow up to 3 weeks for processing, closure, and any credits to be generated. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)If you experience an issue during the process of rehosting licenses from a failed product, open a case inSupport Case Manager (SCM). This new process is called “RMA front-end swap” because a contract is updated with the new part information at the beginning of the RMA process. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?What is RMA replacement? RMA is an acronym that stands for return merchandise authorization. Important Claim Information you should record. Customers may: Add a new support contract to hardware (including OS software) and application software for up to one (1) year from the EOS date, provided the contract end date does not exceed LDOS. What is a RMA number for a FedEx? The RMA ( Return Materials Authorization) number is assigned by you and helps identify a shipment as an authorized FedEx Return shipment. Technical Assistance: Cisco Enhanced Limited Lifetime Hardware Warranty includes access to technical support during local business hours, 8 hours per day, 5 days per week. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. using the Cisco RMA process and refer to this FN. Cisco. In this way, when they open an RMA, they will receive the requested equipment accompanied by an NF issued by UPS Matrix, BranchesThis appendix describes the procedures for packaging and returning ASR 5000 chassis components via the Cisco Return Material Authorization (RMA) process. in the KVM screen, select the Macros option (on top left) > Manage > New > F6 > Add. The request will be processed within 24-48 business hours. WARR-3YR-HW-1YR-SW. When you need technical assistance, you can resolve issues quickly using the resources and tools. At no point of time we saw LED's in the AP flashing. o On-site troubleshooting of non-RMA’d Products o Working at heights (higher than 10 feet/3 meters) o Onsite building issues, e. Hall of Fame. com The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. Users will start the RMA process on the Product Returns and. Although processes may vary based on the network and its security and change management requirements, the following procedure represents an example of best practices that may help minimize the. Read the final installment of a Cisco-commissioned study conducted by Forrester Consulting: Automation + Operational Maturity = Major Business Benefits. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. Cisco Webex Technical Support Enquiries Australia: 1800 493 239 New Zealand: 0508 555 607 Web: support. The first step of the process is getting an RMA number. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. 6: Test our connectivity. Step 2. Session ID: 2023-11-22:7cc96abb557de555709aeeb1 Player Element ID: performPlayer. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. Cisco Smart Licensing Using Policy provides various reporting options using online and offline modes to report software use. Stack cable and stack cable slot on a 9200L model. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. As of approximately 1st November 2007 new products that were manufactured under Engineering Change Order (ECO) E097834 should be free of this problem. First, you'll have to contact the hardware manufacturer's RMA department to get. For services including Advance Replacement, Cisco will use commercially reasonable efforts to achieve the service levels. wwrl-doa-pickup-apac@external. Click Let's Do It. Disconnect all interfaces. • All return requests for HWW have to be submitted via online Returns tool, select HWW (2-Tier Only) Or write to ap-returns@cisco. Following service request creation, customers will receive an e-mail similar to the example below: From: sherholm@cisco. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is. 4: Register newly received FTD ( Cisco RMA one) to new FMC. All Cisco branded products are. 0 describes the RMA Procedure. This means you must be able to prove to the Cisco Entitlements Team that you are the end user of this appliance and was purchased from a Cisco-authorized agent. What happens with my ASA license key during a RMA? A. Actual delivery times may vary. . The affected RMA replacements were shipped from spare depots to customers between April 2018 and July 2019. Partners and some customers with a direct purchasing relationship use Cisco Commerce for quotes, configuring, pricing and ordering. Backup and Restore is not Configuration Import/Export Smart Net Total Care Portal. Thank you for the nice rating and good luck!This secure process must be used from the time a Cisco ASA Software image is downloaded from Cisco. 1. Critical upgrades are completed and all equipment is under standard warranty. cisco. To replace a failed router using Cisco SD-WAN Manager , perform the following steps:Replacement, Repair or Refund Procedure for Hardware: Where available, Cisco will use commercially reasonable efforts to ship a replacement for next business day delivery provided Cisco's determination of the hardware failure has been made before 3 p. The device reloads and boots up with blank configuration. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. Fig 1. Asia Pacific. Federal Employee Benefits Analysis Report Components A. Deliver customer satisfaction; internally, the Cisco Meraki support team is evaluated on their customer satisfaction metrics and. Here, you need to enter the IP address and the shared secret <password> that is used in order to validate the WLC on the ISE. com. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. You must generate an authentication token using the Cisco DNA Center Cloud portal so that Cisco DNA Center connects with. 1. The 9120AX series access point is referred to as access point or AP in this. Cisco. Fax: 408 525-9100. 2. See Commands for Retrieving Disk Information. Contact CiSCO at 303-790-100 for technical support. com. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. com APAC: apac-lsc-spvtg@cisco. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. Policies Process Product End-of-Life (EOL) Policy Cisco Meraki may find it necessary to discontinue products for a number of reasons, including product line. Users will start the RMA process on the Product Returns and. x still supports Hostscan functionality for VPN only posture with the Cisco ASA. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. The Cisco Smart Net Total Care portal reduces risk and ensures compliance by providing security and targeted product alerts, last day of support (LDoS) details and visibility into network device changes. Enter the name of the backup process, Weekly_data_backup. Cisco License Manager (CLM)—This method automates the process of obtaining licenses and deploying them on Cisco devices. Accept the new serial number and perform the RMA process. The request will be processed within 24-48 business hours. Complete these steps in order to download the boot image via the ASA CLI:Symptom: A Nexus 9K switch running NX-OS 9. com. It typically takes Cisco fewer than five business days to process an RMA request, but some requests could takeFirst make sure you have a full running configuration backup of the primary ASA (more system:running-config). Hello, We have a Cisco UCS C240 M4 that is going through the RMA process. Click the Add a new identity certificate radio button. Remove the old PIM. 1. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. How it Works: Our new RMA Creation process consists of four steps: Part Information Site Information Delivery Details Review & Submit Our Logistics and. Warranty Returns (RMA) General Support Philosophy Introduction and General Philosophy This page outlines the process by which Meraki coordinates and delivers its technical. 09-10-2014 12:31 AM. with address Albert Plesmanstraat 42, NL-3772 MN Barneveld, the Netherlands (‘Orlaco’) under which a customer of Orlaco is entitled to return a product to Orlaco. For example, a unified port on a UCS 6248 Fabric Interconnect should be reconfigured on any port between 1 and 16. Other Countries. Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures and in accordance the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. 3 Borders : CAT9500 (will be 9600 in the production) Edges : Mix of 9300s and 9400s SW Version : 17. Configure the interfaces for the new PIM. Backup and restore is primarily intended for RMA scenarios. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. During the activation process, the phone downloads the certificates from the cloud, thereby ensuring that the phone can communicate with Expressway. Provide the serial number of the chassis and the part number of the faulty power supply. In the Cisco DNA Center GUI, click the Menu icon and choose Workflows > Configure Cisco User Defined Network. Previously, when a customer replaced a part and returned it to Cisco, we would update the contract information with the serial number of the replacement part, but only after Cisco received the returned item. Cisco OS and configuration settingsRMA provides a common workflow to replace routers, switches, and APs. cisco. Usage tips. 1. a) Pro-forma Invoice and Packing List (see below requirement). 2. Cisco shall bear the risk for loss or damage and pay for shipping costs (including any applicable duties, fees, licenses and customs formalities) of the failed Equipment to Cisco's designated location. Bias-Free Language. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. (10) calendar days in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. It is important to provide the required information to the Cisco support engineers when you request an RMA. 170 West Tasman Drive. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. It is highly dependent on the level of maintenance. Step 2. 返品許可（RMA）をリクエストするには、Merakiダッシュボード内のRMAリクエスト フォームに必要事項を入力してください。RMAリクエストが承認された場合、Cisco Merakiから電子メールでお客様にRMA番号をお知らせし、無料の返品出荷ラベルをお届け. Cisco recommends replacing the suspect LC hardware (8-10GBE). How do I make a request for an RMA and/or if I have questions about the request process? A. Figure 9-1 shows the RMA license replacement process. sent to wwrl-emea-returns@cisco. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. We make the Cisco RMA process easy. Contents. The following checks must be made when determining if a Cisco Meraki MV is faulty. * Products must have been purchased directly from Cisco. When you launch the Cisco Nexus Dashboard Fabric Controller Web UI for the first time, the Feature Management window opens. Pour que la transition se passe en douceur, passez en revue vos processus manuels, vos rapports internes et les systèmes contenant nos numéros de RMA pour vous assurer que ce changement ne vous affecte pas. Options. From the new switch console run the command "setup-clean-config. Remove the SD card from the faulty device, and unrack the device. It is targeted for service providers and Cisco partners who need to manage multiple customer. Software support will be as follows. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Note. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. The documentation set for this product strives to use bias-free language. • Fabric edge (FE) nodes: A fabric device (such as. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Reboot the device. copy AnyConnect profiles (the . As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. 4. reused on RMA router, please delete invalidated router from vManage. Produce a Demo or Evaluation LicenseFor a company that markets itself on making everything so seamless and easy (for MRs at least), the RMA process is an absolute shambles, especially when compared to the relatively pain-free process of Cisco themselves! I'd write an essay but I need to soothe my bleeding tongue from biting it so hard. Learn more about how Cisco is using Inclusive Language. Cisco DNA Center provides one-touch RMA support for the following switches: Switches that are discovered and configured using LAN automation, including the seed devices (LAN automation primary and peer devices) Devices configured as fabric in a box (standalone only) — Cisco AI Endpoint Analytics Enhancements. Register for a Cisco. Step 4. Q. Case Subject: Requesting RMA for (indicate failed hardware) Case Description: Provide the reason for submitting an RMA Request along with any supporting information such as CLI output, and the RMA Shipping info Attach any collected files by opening the newly created case and attach any supporting files. Software warranty duration: 1 year. PK !p6ê^ƒ ¶ [Content_Types]. During the boot up, hit F2 and enter the BIOS utility. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. Once we had the equipment back, we would have to charge you, in. If the steps outlined above have been followed and indicate that the unit requires an RMA, please contact Support to begin the RMA process. Replacement request is received by Cisco’s Returns team. The process of ordering a vWLC, 5520 and 8540 Series Wireless LAN Controller on CCW remains the same. Remove the SD card from the faulty device, and unrack the device. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. 5 Return Material Authorization. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. The switch shows as unreachable. Step 2. Cisco ISE is not required for the use cases covered in this guide. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco.